SUFFOLK TOURIST GUIDE

Suffolk Guides Privacy Policy

CUSTOMER PRIVACY POLICY

This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Suffolk Guides.

Suffolk Guides is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.

By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Customer Privacy Policy.

COLLECTION AND USE OF PERSONAL INFORMATION

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your inquires for the provision of inforamtion, goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.


WEBSITE USAGE & COOKIES

If you are using our web sites, we will use your personal information to help you to log on to your account and into restricted areas of our web sites and to permit future use of the web sites. We may use your IP address to help diagnose problems with our server, or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our web sites. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected. Most of the advertisements that you see on the web sites are generated by third parties who may use cookies to track viewing of their advertisements and for other purposes specified in their own privacy policies. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information – arising from these third party cookies to improve the targeting of advertisements to you and other users of the web sites). You can obtain further information about third party privacy policies or disable their cookies by visiting their web sites.

Website Analytics
We use a web analytics tool to enhance content provided on site and to analyse site usage; how users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. This tool is Google Analytics, a web analytics service provided by Google Inc. ('Google'). Google Analytics uses 'cookies' and JavaScript code to help analyse user activity on websites.
The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers. However, this analytics data, is not tied to personally identifiable information. Google will not associate your IP address with any other data previously held. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may refuse the use of cookies by selecting the appropriate settings on your browser, to find out how to do this go to http://www.aboutcookies.org
Cookies
None of our cookies capture or use personal information.

We use a number of different cookies on our site and we operate an ‘implied consent’ policy which means that by visiting this site we assume you are happy with this usage.
If you are not happy, then you should either not use this site in future, delete our Cookies having visited the site, and browse the site using your browser’s anonymous usage setting


THIRD PARTY

We will only disclose personal information about you internally and to third parties when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties we contractually bound only to use personal information to perform the services that we hire them to provide. Where you have agreed that we may do so, we may lease or rent your personal information to selected third parties for their postal or telephone marketing use.


EMAIL CAPTURE

Suffolk Guides may from time to time send updates about Suffolk and relevant products and services. Your email address will not be given to 3rd parties except where outlined in the privacy policy. By providing your email address you consent to being contacted for direct marketing purposes by Suffolk Guides.


MOBILE PHONE CAPTURE

Suffolk Guides may from time to time contact you about the Guides and events or offers in Suffolk that we think might be of interest to you. By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by Suffolk Guides.

SECURITY OF PERSONAL INFORMATION

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. Certain areas of our web sites are password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.

Payments made via our web sites are processed in a secure environment using software provided by Paypal or other third party providers.

We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.


ACCESS TO PERSONAL INFORMATION

You may renew and update personal information that we hold about you by contacting us as detailed below.

CONTACTING US

If you have any questions about this privacy policy, or no longer wish to receive anything from Suffolk Gudes or have your data made available to 3rd parties, you can email us at info@suffolktouristguide.com

CHANGES TO PRIVACY POLICY

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.

This version of the privacy policy is effective as of 15.02.10, updated 13/02/13

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Suffolk Tourist Guide is a trading style of The Tourist Trail Limited. Registered office: Globe House, 24 Turret Lane, Ipswich IP4 1DL Company Registration No. 07890387